Website Privacy Notice
Effective September 16, 2026
This Privacy Notice explains how Metta House of Hopes and Dreams, LLC collects, uses, protects, and shares information received through our website, online forms, telephone communications, and text messaging. It also explains choices available to you. This notice applies to mettahouse.org and communications sent by or on behalf of Metta House.
Who We Are
Metta House of Hopes and Dreams, LLC provides behavioral health and substance use disorder treatment services in New Mexico. In this notice, “Metta House,” “we,” “us,” and “our” refer to Metta House of Hopes and Dreams, LLC.
Information We Collect
We may collect information that you provide directly, including:
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Your name, telephone number, email address, mailing address, and other contact information.
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Information submitted through contact, intake, appointment, insurance, or referral forms.
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Communications you send to us by telephone, email, website form, or text message.
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Information needed to respond to inquiries, determine service availability, coordinate care, schedule appointments, and support payment or insurance processes.
Our website may also collect limited technical information automatically, such as Internet Protocol address, browser type, device type, referring pages, pages visited, and cookie or analytics information. We use this information to operate, secure, and improve the website.
How We Use Information
We may use information to:
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Respond to questions and requests for services.
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Conduct intake, verify benefits, schedule or confirm appointments, and coordinate services.
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Send administrative, appointment, intake, and care coordination communications when authorized.
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Operate, protect, troubleshoot, and improve our website and communications systems.
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Meet legal, licensing, accreditation, billing, safety, and recordkeeping obligations.
Text Messaging Privacy
If you provide a mobile number and consent to text messaging, Metta House may send non-marketing messages related to inquiries, intake, appointments, service updates, and care coordination. Message frequency varies. Message and data rates may apply.
Mobile opt-in information and consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers that support delivery of our messages, but only as needed to provide those services and subject to appropriate confidentiality and security obligations. Text messaging originator opt-in data and consent will not be shared with third parties for marketing purposes.
You may opt out at any time by replying STOP. After you opt out, we may send one confirmation message. Reply HELP for assistance or call 505-628-6732. Consent to receive text messages is not a condition of receiving treatment or other services.
Behavioral Health and Health Information
Information created or maintained as part of treatment may be protected by the Health Insurance Portability and Accountability Act, applicable New Mexico law, and federal substance use disorder confidentiality law, including 42 C.F.R. Part 2 when applicable. Our separate Notice of Privacy Practices describes how protected health information is used and disclosed in connection with treatment, payment, and health care operations. This website notice does not replace that notice or any authorization required by law.
How We Share Information
We do not sell personal information. We may disclose information only as reasonably necessary:
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To vendors that provide website hosting, communications, scheduling, payment, analytics, information technology, security, or other operational support.
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To health plans, billing partners, referral sources, or treatment partners when permitted by law and appropriate to the services requested.
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To comply with law, court orders, audits, licensing requirements, or lawful government requests.
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To protect the safety, rights, and property of individuals, Metta House, or the public when permitted or required by law.
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In connection with a merger, reorganization, financing, or transfer of business assets, subject to applicable confidentiality requirements.
Cookies and Analytics
Our website may use cookies or similar technologies to support site functionality, security, and basic analytics. You may adjust browser settings to limit cookies, although some website features may not work as intended.
Data Security and Retention
We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, email, or text messaging system can be guaranteed completely secure. We retain information only as long as reasonably necessary for the purposes described in this notice and as required by applicable law, contracts, and professional recordkeeping obligations.
Your Choices
You may decline to submit information through the website and contact us by telephone instead. You may request correction of website contact information or ask questions about our privacy practices by using the contact information below. Rights concerning treatment records are addressed in our Notice of Privacy Practices and applicable law.
Children
Our services and website are intended for adults age 18 and older. We do not knowingly use the website to collect personal information directly from children under 13. If you believe a child submitted information through the website, contact us so we can review the matter.
External Links
Our website may link to third-party websites. Their privacy practices are governed by their own notices, and Metta House is not responsible for their content or privacy practices.
Changes to This Notice
We may update this notice from time to time. The effective date at the top of the notice identifies the current version. Material changes will be posted on our website.
Contact Us
Metta House of Hopes and Dreams, LLC
9301 Indian School Road NE, Suites 204 and 205-A
Albuquerque, New Mexico 87112
Phone: 505-628-6732
Email: ken@mettahouse.org
Website: https://mettahouse.org